Privacy Policy

Last updated: July 10, 2026

Helpful Heating & Air ("we," "us," or "our") operates this website and provides heating, cooling, and related HVAC services across Wayne County and Southeast Michigan. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using this site or contacting us, you agree to the practices described here.

Information we collect

We only collect information you choose to give us when you contact us for service or a quote. This may include:

• Your name and contact details (phone number, email address, and the service address)
• Details about your home and HVAC system, including the service you want and your schedule
• The content of calls, text messages, and emails you exchange with us

We do not sell personal information, and we do not run third-party advertising trackers on this site.

How we use your information

We use the information you provide to:

• Respond to your request and prepare a quote
• Schedule, perform, and follow up on heating, cooling, and related HVAC work
• Communicate with you about your service by phone, text message, or email
• Keep records required to operate our business and meet legal obligations

Text messaging (SMS) and consent

When you text Helpful Heating & Air at (734) 288-8273 — for example, by using a "Text us" link on this site — you are giving consent for us to send text messages back to you about your service request, scheduling, and follow-up. Message and data rates may apply, and message frequency varies based on your conversation with us. You can opt out at any time by replying STOP, or reply HELP for help. See our Terms & Conditions for full details.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers that support our operations — such as a messaging or scheduling platform — is limited to providing the service you requested. Text messaging originator opt-in data and consent are never shared with any third parties for their own marketing.

How we share information

We share your information only as needed to run our business, and never for unrelated marketing:

• With trusted service providers (for example, our customer communication and scheduling software) who process information on our behalf and are bound to protect it
• When required by law, regulation, legal process, or to protect our rights, safety, or property

Data retention

We keep your information only as long as needed to provide our services, maintain business records, and comply with legal obligations, after which it is deleted or de-identified.

Your choices

You can ask us to update or delete the information we hold about you, and you can opt out of text messages at any time by replying STOP. To make a request, contact us using the details below.

Security

We take reasonable measures to protect the information you share with us. No method of transmission or storage is completely secure, but we work to safeguard your data.

Children's privacy

This site and our services are intended for adults. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, with the "Last updated" date revised accordingly.

Contact us

Questions about this policy? Contact Helpful Heating & Air at (734) 288-8273 or joe@helpfulheatingair.com.