Terms & Conditions

Last updated: July 10, 2026

These Terms & Conditions ("Terms") govern your use of the Helpful Heating & Air website and the heating, cooling, and related HVAC services we provide across Wayne County and Southeast Michigan. By using this website or requesting service from us, you agree to these Terms. If you do not agree, please do not use the site or our services.

Our services

Helpful Heating & Air provides residential and commercial HVAC/R services, including furnace and air conditioning installation, replacement, repair, and maintenance; boilers; tankless and traditional water heaters; whole-home humidifiers; gas line installation and repair; combustion analysis; and 24/7 emergency heating and cooling repair. As an authorized Navien installer, we install and service Navien products. Descriptions of services on this website are general in nature; the work performed is based on the specific needs of your home or property as assessed by our technicians.

Quotes, estimates, and pricing

We provide honest, upfront pricing before work begins. Quotes and estimates are based on the information available at the time and on conditions our technicians can reasonably observe. If additional issues are discovered once work is underway — for example, hidden damage or parts that need replacement — we will discuss any changes and obtain your approval before proceeding. Prices are subject to change until a quote is accepted, and may vary with parts availability and the scope of work.

Scheduling, access, and cancellations

You agree to provide safe and reasonable access to the equipment and areas where work is to be performed. We make every effort to arrive within scheduled windows, but timing may be affected by emergencies, weather, and other factors outside our control. If you need to reschedule or cancel an appointment, please contact us as soon as possible.

Payment

Payment is due as agreed at the time service is completed, unless other arrangements are made in writing. You are responsible for the full amount of services rendered and any parts or materials supplied.

Warranties and guarantees

We stand behind our workmanship. Equipment and parts, including Navien products, may carry separate manufacturer warranties, which are provided by the manufacturer and subject to their terms; proper professional installation is generally required to keep those warranties valid. Except as expressly stated, our services are provided without other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose, to the fullest extent permitted by law.

Limitation of liability

To the fullest extent permitted by law, Helpful Heating & Air is not liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of this website or our services. Nothing in these Terms limits liability that cannot be limited under applicable law.

Use of this website

The content on this website — including text, graphics, logos, and images — is the property of Helpful Heating & Air or its licensors and is provided for your information only. You may not copy, reproduce, or use our content for commercial purposes without permission. This website may contain links to third-party sites that we do not control and are not responsible for.

Text messaging (SMS) terms

Helpful Heating & Air offers text messaging so customers and prospective customers can reach us about heating, cooling, and related HVAC service, quotes, and scheduling. By sending a text message to Helpful Heating & Air at (734) 288-8273 — including by tapping a "Text us" link on this website — you consent to receive conversational text messages from us at the mobile number you message us from, about your service request, scheduling, and related follow-up. Consent to receive text messages is not a condition of purchasing any goods or services. We do not send recurring marketing or promotional text blasts.

• Message frequency varies and depends on your conversation with us. You will generally only receive messages in response to your inquiry and about active or upcoming service.
• Message and data rates may apply, depending on your mobile carrier and plan. Helpful Heating & Air is not responsible for charges from your carrier, and carriers are not liable for delayed or undelivered messages.
• Opting out: you can opt out at any time by replying STOP. After you reply STOP, we will stop sending text messages to that number. You can opt back in at any time by texting us again.
• Help: reply HELP to any message, or contact us at (734) 288-8273 or joe@helpfulheatingair.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your text messaging consent and the mobile information you share with us are handled as described in our Privacy Policy.

Governing law

These Terms are governed by the laws of the State of Michigan, without regard to its conflict-of-law rules. Any dispute arising from these Terms or our services will be handled in the appropriate courts located in Wayne County, Michigan.

Changes to these Terms

We may update these Terms from time to time. Changes take effect when posted on this page, with the "Last updated" date revised accordingly. Your continued use of the website or our services after changes are posted means you accept the updated Terms.

Contact us

Questions about these Terms? Contact Helpful Heating & Air at (734) 288-8273 or joe@helpfulheatingair.com.